A user-centric iterative design approach

SIte CApi medical - schéma EN 2

Capital Innovation uses a Design Thinking approach that places the user, patient and/or practitioner, at the very heart of the research.

1. Observe

Become immersed in the use to see it through the user’s eye

We provide the appropriate means for in vivo observation of patients or practitioners.
The designer is placed at the core of the situation in which the product are used. At the user’s side, the designer can experience what is involved and create the appropriate responses.

BENEFITS : Gain objectiveness and insight

Organization and hierarchy of surgical teams.

Interviews and observation of polyarthritis patients to analyze their postures and their manipulations with auto-injectors.
Interviews with nurses and trainers in self-injection.

Gestures and organization of medical care.
Observation of 22 care services within 3 departments in the university hospital of Caen, France.

Analysis of the grip and manipulation of the tools by practitioners.

2. Analyse

Identify, qualify and prioritise the issues

The documentation and information collected during the observations is analysed in detail.
Ergonomics, functional constraints, and use scenarios are studied and then summarise in Design & Ergonomics Specifications.

BENEFITS : Build the product fundamentals

Splitting the practitioners’ working postures .
Reviewing of observation videos to analyze grips and postures adopted by doctors.

Ergonomic Study/postural of patients.
Formulate hypotheses from the use’s analysis.

Study practitioner’s manipulation gestures.

Ergonomic analysis and integration of anthropometric data specifications.

3. Create

Create and mock up concepts and solutions

Creativity meetings for the team or also opened up to experts make it possible to create concepts. The concepts are then analysed in more depth and pre-mocked up.
After internal assessments, the selected concepts are formalised and mocked up for assessment presentation to the user.

BENEFITS : A tried and tested iterative creative process

Creative workshop to design concepts with the client teams.

Research drawings / sketches and quick&dirty mock-ups to be validate by the client.

Creativity workshop with basic models.

Creativity through experimental prototyping and / or 3D printing.

4. Check

Test the concepts with the users

Whatever stage the research has reached, presenting concepts to users enables us to validate the options and to gather information for adjusting and re-focusing the next stages of the research.

BENEFITS : Assess the relevance of the concepts

Testing and validating the concepts through patients’ associations.

Evaluation of the devices by professionals.

Actual tests with professionals on patients.

Making 8 evaluation prototypes on a pilot hospital.
Partnership with Evaluation Laboratory « Evalab » (with the regional university hospital in Lille, France).

5. Look & Feel

Create the identity of the product and of the service

Express the values of the brand and formalise the ergonomic solutions and the functions. The product will then impose itself by how ergonomic and intuitive it is to use and how aesthetic it looks.

BENEFITS : The look & feel dedicated to usability

Searching for and mapping the semantic and formal worlds and trends conveying the values of the product and of the brand.

Research sketches / drawings of a strong identity to increase the value of the technology and reliability to face significant competition.

Validation of the visual identity by 3D rendering.

Overall design of the device.

6. Industrialise

Transform the concept into economic reality

Talk to developers and manufacturers to define the technical principles appropriate to industrialisation.
Assist the client with bringing the product to market.

BENEFITS : Secure success for the project

Creation of technical files: above, nomenclature.

Focusing on industrial 3D rendering software.

Exchange with the industrial to technicaly evaluate the “device” and materials choice, assembly methods…

Sending technical file to industrials.